Aug 27, 2020 | 3 min read

Making an In-person Customer Experience Digital with Nag Vaidyanathan

By: Patrick Emmons

Making an In-person Customer Experience Digital with Nag Vaidyanathan

Nag Vaidyanathan is the EVP and CTO for OneMain Financial. Nag’s organization is over a century old, but when the pandemic hit, the company had to accelerate the pace of its digital offerings.

This week on Innovation and the Digital Enterprise, Patrick and Shelli talk to Nag about the rapid pace of digitization at OneMain Financial, as well as Nag’s experience working in business settings across the globe. Nag shares some of the cultural lessons he’s had to learn (and unlearn) and offers some tips for leaders who skew toward introversion. Take a listen for more of Nag’s insights.

  • (01:44) - OneMain Financial
  • (06:49) - Accelerating through the pandemic
  • (09:08) - Codebase complexity
  • (11:23) - Physical and digital coexistence
  • (14:12) - Diverse global experience
  • (19:17) - Entering a new cultural environment
  • (23:55) - Strategies for introverts

Nag Vaidyanathan is the Executive Vice President and Chief Technology Officer at OneMain Financial. At OneMain, Nag is responsible for building the technology capabilities to support and drive business value for OneMain’s customers across channels, as well as ensuring collaborative and end user capabilities for its employees. His expertise includes application delivery and operations, global development, digital transformation, IT security, and data.

Before joining OneMain early last year, he worked as Danske Bank’s Chief Information Officer, Digital Banking and Analytics and as Chief Information Officer, Personal Banking. He also spent more than 10 years as a senior director on the legacy application modernization, digital and building global development teams at Allstate.

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About Patrick Emmons

If you can’t appreciate a good sports analogy, movie quote, or military reference, you may not want to work with him, but if you value honesty, integrity, and commitment to improvement, Patrick can certainly help take your business or your career to the next level. “Good enough,” is simply not in his vernacular. Pat’s passion is for relentlessly pushing himself and others to achieve full potential. Patrick Emmons is a graduate of St. Norbert College with a Bachelor of Science degree in Computer Science and Mathematics. Patrick co-founded Adage Technologies in 2001 and in 2015, founded DragonSpears as a spin-off dedicated to developing custom applications that improve speed, compliance and scalability of clients’ internal and customer-facing workflow processes. When he is not learning about new technology, running a better business, or becoming a stronger leader, he can be found coaching his kids’ (FIVE of them) baseball and lacrosse teams and praising his ever-so-patient wife for all her support.

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We interview leaders from early-stage start-ups to billion-dollar enterprises who distill their lessons from their victories and their failures. Learn how these high-performing leaders organize their teams, establish a growth-minded culture, and leverage new technologies such as DevOps and Cloud.