Oct 15, 2020 | 3 min read

Collaborative Design & Software-First Organizations with Scott Prugh

By: Patrick Emmons

Collaborative Design & Software First Organizations with Scott Prugh

Changing the culture of an organization is not something that happens overnight. Collaborative design and cross-functional teams can take years to get right. So how do you make the changes necessary to get everyone on the same page? According to Scott Prugh, Chief Architect and SVP of Software Engineering at CSG, using mistakes and miscommunications as a learning tool is key.

Today on Innovation and the Digital Enterprise, Scott discusses how to create software-first companies, why incident reports are important for growth, and heritage versus legacy companies. Scott also shares Shook’s Model of Cultural Change to illustrate his thinking. Listen for more!

  • (01:38) - CSG International
  • (03:46) - Bill payments
  • (05:50) - Be heritage, not legacy
  • (12:50) - Value stream alignment
  • (14:52) - Cultural evolution
  • (19:15) - Unplanned investment
  • (22:36) - Beyond the symptom

Scott Prugh is the Chief Architect and Senior Vice President of Software Development for CSG International. He leads development and delivery teams for CSG’s North American billing and customer care platform.

As a 20-year technology industry veteran, Scott has broad experience across development and operations functions for companies ranging from small startups to large enterprises. He holds a Bachelor of Science in Computer Engineering from Bucknell University.

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About Patrick Emmons

If you can’t appreciate a good sports analogy, movie quote, or military reference, you may not want to work with him, but if you value honesty, integrity, and commitment to improvement, Patrick can certainly help take your business or your career to the next level. “Good enough,” is simply not in his vernacular. Pat’s passion is for relentlessly pushing himself and others to achieve full potential. Patrick Emmons is a graduate of St. Norbert College with a Bachelor of Science degree in Computer Science and Mathematics. Patrick co-founded Adage Technologies in 2001 and in 2015, founded DragonSpears as a spin-off dedicated to developing custom applications that improve speed, compliance and scalability of clients’ internal and customer-facing workflow processes. When he is not learning about new technology, running a better business, or becoming a stronger leader, he can be found coaching his kids’ (FIVE of them) baseball and lacrosse teams and praising his ever-so-patient wife for all her support.

Recent Episodes

We interview leaders from early-stage start-ups to billion-dollar enterprises who distill their lessons from their victories and their failures. Learn how these high-performing leaders organize their teams, establish a growth-minded culture, and leverage new technologies such as DevOps and Cloud.