Ever wonder about the process of getting your packages from an online store to your door? This seemingly simple, everyday action is thanks to a complex supply chain with hundreds of touchpoints. FourKites is a supply chain management platform, enhanced by machine learning, that aims to make this process easier. Vivek Vaid is FourKites’ Chief Technology Officer and our guest today on Innovation and the Digital Enterprise.
Vivek talked to Patrick and Shelli about technology versus product development, and his approach of doing the work that is in service to customers. He also discussed why organizations need to make decisions that take into account everyone's point of view, from the customer to the tech and sales teams.