Nov 18, 2021 | 2 min read

Making Trust Possible with Swati Shah

By: Patrick Emmons

Making Trust Possible with Swati Shah

At TransUnion, creating innovative products, building talent, and delivering excellent customer experiences start with an environment where trust is possible. Swati Shah, U.S. Markets CIO, talks with Patrick and Shelli this week about what cultivating that trust looks like for the organization.

She also describes the various programs in place to support continuous learning for cross-functional teams and the importance of helping engineers understand the ‘why’ in addition to the ‘what’ for the solutions they are building.

  • (01:24) Swati’s role at Transunion
  • (02:57) Delivering Value to customers
  • (04:40) B2B2C
  • (06:47) Understanding your customer’s customer
  • (09:14) It’s about the people
  • (12:38) Building talent
  • (17:23) Trust within the organization
  • (20:05) A philosophy of life-long learning
  • (22:33) Resiliency & grit
  • (25:33) Seeking mentorship

About Our Guest

Swati Shah is Senior Vice President and Chief Information Officer of US Markets at TransUnion, where she is responsible for all technology and delivery within the US Market. Prior to TransUnion, Swati served as Senior Vice President of Emerging Technologies at US Bank. There she was responsible for leading the enterprise API and microservices strategy, bringing business and technology together to produce API-as-a-Product. She also led the DevOps strategy to drive business agility, cloud adoption and modernization.

Swati has also held leadership positions at CapitalOne, Thomson Reuters, and Motorola. Swati holds a Bachelor of Science degree in Mathematics, a Master’s of Science degree in Computer Science, and an MBA from Lake Forest School of Management in Chicago.

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About Patrick Emmons

If you can’t appreciate a good sports analogy, movie quote, or military reference, you may not want to work with him, but if you value honesty, integrity, and commitment to improvement, Patrick can certainly help take your business or your career to the next level. “Good enough,” is simply not in his vernacular. Pat’s passion is for relentlessly pushing himself and others to achieve full potential. Patrick Emmons is a graduate of St. Norbert College with a Bachelor of Science degree in Computer Science and Mathematics. Patrick co-founded Adage Technologies in 2001 and in 2015, founded DragonSpears as a spin-off dedicated to developing custom applications that improve speed, compliance and scalability of clients’ internal and customer-facing workflow processes. When he is not learning about new technology, running a better business, or becoming a stronger leader, he can be found coaching his kids’ (FIVE of them) baseball and lacrosse teams and praising his ever-so-patient wife for all her support.

Recent Episodes

We interview leaders from early-stage start-ups to billion-dollar enterprises who distill their lessons from their victories and their failures. Learn how these high-performing leaders organize their teams, establish a growth-minded culture, and leverage new technologies such as DevOps and Cloud.