What does it take to lead the market? The question is not academic. It's a matter of life or death: profit or bankruptcy. Every business leader knows that a competitive advantage is key, but the devil is in the details.
Two Managers from a Chicago based Manufacturer describe their recent journey.
Manufacturers have been at the center of the Midwest’s economy for more than a century. When cheap, available, and reliable electricity reached the industry around the turn of the 20th century, it changed everything. Today, manufacturers are seeing a similar paradigm shift with the advancements made in software. In 2014, creative werks embarked on a journey to address this shift by spinning off a software company called QWerks. This year the QWerks team is releasing their new product, built in partnership with DragonSpears, to help them address the growing need for digital solutions in the industry. I recently caught up with the QWerks team and got them to explain to me some of the insights they’ve gained from this journey.
Every company needs to make constant improvements because let’s face it; whatever you did 6 months ago is not making your customer happy now. While your client revenue remains the same, expectations continue to rise. If you can’t keep up with these increases in demands, you will slowly begin to lose your clients. By reviewing and updating your business processes you can remain agile enough to take advantage of new opportunities and ward off attacks from competitors. What is the best thing you can do to improve customer satisfaction? Here are 3 reasons why a business process improvement might be the answer…
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