The Best Thing You Can Do to Improve Customer Satisfaction

[fa icon="user"] Patrick Emmons [fa icon="calendar"]  Nov 16, 2015 12:14:51 PM [fa icon="comments-o"] 1 Comment

Every company needs to make constant improvements because let’s face it; whatever you did 6 months ago is not making your customer happy now. While your client revenue remains the same, expectations continue to rise. If you can’t keep up with these increases in demands, you will slowly begin to lose your clients. By reviewing and updating your business processes you can remain agile enough to take advantage of new opportunities and ward off attacks from competitors. What is the best thing you can do to improve customer satisfaction? Here are 3 reasons why a business process improvement might be the answer…

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Change Management: How to Overcome Negativity

[fa icon="user"] Patrick Emmons [fa icon="calendar"]  Nov 11, 2015 9:01:25 AM [fa icon="comments-o"] 0 Comments

We often hear that the most difficult part of updating your process is change management, and not knowing how to successfully manage change can prevent companies from implementing a much needed process improvement that will ensure that your organization stays competitive. By nature, people hate change, so how do you get your employees to buy-in and embrace it? Here are some quick tips on how to overcome negativity when implementing a change:

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How to Recognize the Need for Process Improvement

[fa icon="user"] Patrick Emmons [fa icon="calendar"]  Nov 5, 2015 8:00:00 AM [fa icon="comments-o"] 0 Comments

Do you have a problem with any of your processes that is secretly depleting your internal resources and negatively impacting your bottom line? Processes are what drive the results of your business goals and ensure that your organization stays competitive, so it's critical to quickly identify when they become a problem. Here are some questions you should ask yourself in order to reveal a need for process improvement:

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3 Common Process Management Problems (and How to Overcome Them)

[fa icon="user"] Patrick Emmons [fa icon="calendar"]  Oct 27, 2015 4:56:00 PM [fa icon="comments-o"] 0 Comments

Process improvement is a strategic planning methodology aimed at identifying operations or procedures that can be improved upon to encourage smoother procedures, more efficient workflow, and overall business growth. It’s critical to the continued success and growth of any organization. In this article, you’ll learn about 3 common process management problems and the best ways to overcome them – before they overcome you.

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Cost Cutting with Process Automation

[fa icon="user"] Craig Kaneshiro [fa icon="calendar"]  Oct 6, 2015 11:44:48 AM [fa icon="comments-o"] 0 Comments

Cost cutting with process automation is a common topic, but it can be difficult to identify whether or not a specific process will benefit from automation. The concepts discussed in this article can be applied to any organization to help you determine where your process automation needs are.

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